RAPL Desk
One place for every client request, internal task, and team conversation. Nothing gets lost.
Ticket #1042: VPN connection drops after Windows update
Every request in one place
Emails, calls, chat messages — everything becomes a ticket with an owner, a deadline, and a full history. You always know who's handling what.
Your team, always in sync
See who's working on what in real time. Internal notes, @mentions, and instant updates mean no more double work or forgotten follow-ups.
Each client gets their own space
Give every client a separate portal with their own branding and data — completely isolated, fully professional.
Everything you need, already built in
Kanban boards, time tracking, invoicing, HR tools, knowledge base, AI suggestions — all in one system, no duct tape.
More than a helpdesk. Your entire service operation in one place.
Multi-department & multi-firm
One installation for your whole company and all your clients - each department and client gets its own portal, branding and isolated data, all run from a single admin panel.
- Department-based ticket routing
- Dedicated subdomain & branding per client
- Granular access per department & firm
Tickets, Kanban & projects
A complete work-management suite, not just a ticket queue. Turn a client email into a tracked board task - without ever leaving the system.
- Full ticket lifecycle with priorities & deadlines
- Real-time drag-and-drop Kanban boards
- Ticket to project card in one click
20+ modular addons
Start as a helpdesk, grow into a full operations platform. Turn on only what each deployment needs - one addon at a time.
- AI assistant, invoicing, KPIs, HR and more
- Security: NIS-2, endpoint monitoring, phishing
- REST API to connect your own systems
What makes it different
Nothing falls through the cracks
Every client message becomes a trackable ticket. You always know what's open, who's responsible, and what's overdue.
See everything at a glance
Drag-and-drop boards that show where every project stands. No more status meetings just to figure out what's going on.
Know where the time goes
Built-in timers track every minute of work. At the end of the month, invoices generate themselves — including exports for Czech accounting.
Instant answers from past experience
The system finds similar solved cases and suggests answers automatically. Your team closes repeat issues in seconds, not hours.
One login, zero friction
Employees sign in with their company account. No extra passwords, no forgotten logins, no IT tickets about access.
Works on every device
Install it like a regular phone app.
Time tracking & budget-based billing
Built for teams that bill for their time. Measure work, watch each client's monthly budget, and generate invoices in one click.
- Live start/stop timers that survive page refreshes and browser sessions.
- Automatic 30-minute rounding for clean, consistent invoicing.
- Monthly budgets per client with real-time usage and overtime alerts.
- Full billing audit trail for invoicing disputes.
Start with a helpdesk. Grow into an operations platform.
RAPL Desk ships with 20+ addons. Turn on only what each deployment needs.
Why RAPL Desk over SaaS
One installation you own - with no charge for every agent.
No per-agent pricing
One installation covers your whole team. Costs don't scale with headcount.
Complete data ownership
Self-hosted on your own servers, no SaaS vendor lock-in.
Budget-based billing
Retainer-model invoicing built in, no third-party add-on.
Unified platform
Ticketing, projects, time, HR, security and compliance in one.
Fully customizable
Full source-code access for any modification.
Easy migration
Built-in osTicket import (tickets, users, replies).
| Capability | RAPL Desk | Zendesk | Freshdesk | osTicket | JIRA SM |
|---|---|---|---|---|---|
| Self-hosted / full data control | |||||
| Multi-firm client management | Enterprise | Enterprise | |||
| Budget-based billing (retainer) | |||||
| Built-in time tracking | Addon | Basic | Addon | ||
| Real-time Kanban boards | Basic | ||||
| AI assistant | Premium | Paid | Premium | ||
| Progressive Web App | |||||
| Per-firm feature toggles | |||||
| Pricing model | No per-agent fees | $55-115/agent/mo | $15-79/agent/mo | Free/paid | $17-44/agent/mo |
Comparison is indicative; competitor pricing may change. As of 2026.
Robee - HR system by RAPL Group
RAPL Desk runs your service desk. For recruitment, training with your own courses and tests, e-signatures, payroll and the whole HR agenda, there is Robee.
Let's figure this out together.
Tell us what you're dealing with. We'll get back to you within one business day.