RAPLGroup
Our Platform

RAPL Desk

One place for every client request, internal task, and team conversation. Nothing gets lost.

desk.rapl-group.eu

Ticket #1042: VPN connection drops after Windows update

From Acme Corp s.r.o. Owner: J. Novák IT Department
JN
J. Novák Client Mar 19, 10:24 am
After installing KB5034441, VPN connections are dropping every 10–15 minutes. Affects at least 5 machines on our floor. Logs attached — always the same TLS handshake timeout.
vpn-log.txt screenshot.png

Every request in one place

Emails, calls, chat messages — everything becomes a ticket with an owner, a deadline, and a full history. You always know who's handling what.

LP
L. Peterek is viewing this ticket just now
INTERNAL T. Holý: Looks like a known issue with WinTUN driver. Checking if vendor has a patch.
TH
T. Holý Staff
Hi Jan — I've identified the root cause. The January Windows update replaces the TAP driver. I've rolled back the adapter on two machines and the VPN has been stable for 2h now. I'll push the fix to all 5 machines by EOD.
👍 2 1
Team
TH
LP
MK
JN
Seen by 3

Your team, always in sync

See who's working on what in real time. Internal notes, @mentions, and instant updates mean no more double work or forgotten follow-ups.

AC
Acme Corpacme.desk.rapl-group.eu
12 open tickets
TI
TechInnotechinno.desk.rapl-group.eu
5 open tickets
GL
GreenLogicgreenlogic.desk.rapl-group.eu
8 open tickets

Each client gets their own space

Give every client a separate portal with their own branding and data — completely isolated, fully professional.

🎫
Ticketing
📋
Kanban
⏱️
Time Tracking
💰
Billing
👥
HR
📊
Reports
📚
Knowledge Base
🤖
AI Assist
🔐
SSO
🏖️
Vacations
🚚
Logistics
📱
PWA

Everything you need, already built in

Kanban boards, time tracking, invoicing, HR tools, knowledge base, AI suggestions — all in one system, no duct tape.

What makes it different

Nothing falls through the cracks

Every client message becomes a trackable ticket. You always know what's open, who's responsible, and what's overdue.

See everything at a glance

Drag-and-drop boards that show where every project stands. No more status meetings just to figure out what's going on.

Know where the time goes

Built-in timers track every minute of work. At the end of the month, invoices generate themselves — including exports for Czech accounting.

Instant answers from past experience

The system finds similar solved cases and suggests answers automatically. Your team closes repeat issues in seconds, not hours.

One login, zero friction

Employees sign in with their company account. No extra passwords, no forgotten logins, no IT tickets about access.

Works on every device

Install it like a regular phone app.

Let's figure this out together.

Tell us what you're dealing with. We'll get back to you within one business day.